Frequently Asked Questions

Everything about shipping wine internationally

141 practical answers on quotes, customs, excise duties, packaging, temperature, destinations, insurance, and tracking.

General Questions

Can Vastorg ship wine internationally?

Yes. Vastorg arranges wine shipments from France to a wide range of international destinations, for both businesses and private clients.

Every shipment is studied based on the destination, volume, value of the bottles, recipient status, and the rules of the destination country.

What types of wine can be shipped?

Vastorg can arrange the shipment of still wines, sparkling wines, champagnes, grands crus, old vintages, commercial samples, gift boxes, and full wine cases.

Some destinations may apply specific restrictions depending on the wine type, alcohol level, quantity, or recipient status.

Does Vastorg only ship wine?

Vastorg specialises in wine and spirits logistics. Shipping conditions can vary depending on the product, particularly for spirits or beverages with a higher alcohol content.

Who can use Vastorg?

Vastorg works with both private clients and professionals (producers, négociants, agents, distributors, importers, wine merchants, restaurateurs, hoteliers, collectors, concierges, event organisers, and more).

Does Vastorg sell wine?

No. Vastorg is not a wine seller. Vastorg organises transport, documents, customs, insurance, and delivery of wines entrusted by its clients.

Can I ship wine as a private individual?

Yes. Private clients can use Vastorg for personal shipments, gifts, purchases made in France, a move, or the transfer of a cellar.

Quotes and Pricing

How do I get a quote to ship wine?

To get a quote, you provide the pickup address, delivery address, number of bottles, bottle format, declared value, type of shipment, and desired lead time.

The quote is generated instantly.

What does the price of a wine shipment depend on?

The price depends mainly on the destination, weight, volume, number of bottles, mode of transport, declared value, and any duties or taxes at destination.

Does the quote include duties and taxes on arrival?

It depends on the incoterm or arrangement chosen. Some shipments can be organised with duties and taxes paid by the recipient. Others can be prepared with duties handled by the shipper, where possible.

Vastorg confirms the applicable conditions before shipping.

Why does the price vary by country?

Each country applies its own import, tax, customs, and transport rules. The final cost can therefore vary significantly by destination, even for the same number of bottles.

Can I get an estimate before confirming the shipment?

Yes. Vastorg can produce a tax estimate based on the information you provide.

Is there a minimum number of bottles?

No, Vastorg handles small shipments as well as larger volumes. The proposed solution will not be the same for a rare single bottle, six samples, a pallet, or a full container.

Can I ship a single bottle?

Yes, when the destination and the carrier allow it. A single bottle may require particular care, especially if its value is high or it must be delivered within a short timeframe.

Can I ship several pallets?

Yes. Vastorg arranges B2B shipments for pallets, groupage, full loads, and containers, depending on the destination and logistical need.

Destinations

Which countries can Vastorg ship wine to?

Vastorg can organise shipments to many destinations in Europe and beyond. Feasibility depends on local alcohol import rules, recipient status, and the transport mode available.

Can I ship wine to the United States?

Yes, subject to US rules on alcohol imports. The United States enforces specific formalities, and rules can vary by state.

The import must be arranged with a licensed importer.

Can I ship wine to the United Kingdom?

Yes. Since Brexit, shipments to the United Kingdom require specific customs formalities.

Can I ship wine to Switzerland?

Yes. Switzerland is outside the European Union, so a shipment from France requires export formalities and import formalities on arrival.

Can I ship wine to Asia?

Yes, depending on the country. Conditions can vary significantly between Singapore, Hong Kong, Japan, Korea, China, and other destinations. Import, taxation, and labelling rules must be checked before shipping.

Can I ship wine to Australia?

Yes, subject to Australian rules on imports, customs, taxation, and labelling. The costs on arrival can be significant and must be anticipated.

Can I ship wine to the Middle East?

It depends on the country. Some destinations prohibit or strictly limit alcohol imports. Others allow them under conditions, often through a licensed importer.

Do some countries prohibit wine imports?

Yes. Some countries prohibit alcohol imports or allow them only under very strict conditions. Vastorg checks feasibility before arranging any shipment.

Parcels, Pallets and Bespoke Transport

What is the difference between a parcel shipment and a pallet shipment?

A parcel shipment typically covers a small number of bottles: samples, gifts, one-off purchases, or individual bottles.

A pallet shipment covers larger volumes, usually for professionals.

When should I choose a parcel shipment?

Parcel shipping is suited to small volumes, commercial samples, client gifts, bottles bought at the cellar door, and one-off shipments.

When should I choose a pallet shipment?

Pallets are suited to larger volumes, professional deliveries, restocks, regular flows, and shipments to distributors or importers.

Can Vastorg arrange urgent transport?

Yes, when the destination, volume, and operational constraints allow. For urgent shipments, Vastorg looks at the most suitable solution: dedicated courier, express transport, air, or a bespoke arrangement.

Does Vastorg offer a concierge service?

Yes. The concierge service is designed for non-standard requests: very high-end bottles, urgent deliveries, hand-delivery, private events, secured transport.

Can wine be delivered to a yacht?

Yes, depending on operational feasibility, access to the delivery location, and local rules. Vastorg can study a marina delivery, on-board delivery, or hand-off to a designated contact.

Can wine be delivered to a chalet or private residence?

Yes. Vastorg can arrange deliveries to private residences, chalets, hotels, villas, or difficult-to-access locations, subject to feasibility.

Can Vastorg handle a delivery for a wedding or event?

Yes. Vastorg can arrange deliveries for weddings, private receptions, dinners, corporate events, tastings, or business gifts.

Can you organise end-of-year client gifts?

Yes. Vastorg can run client-gift operations, premium gift boxes, and multi-address shipments, depending on volumes, destinations, and timelines.

Pickup and Delivery

Where can Vastorg pick up the bottles?

Vastorg can arrange pickups at the estate, winery, warehouse, wine merchant, négociant, private home, or a logistics partner.

Can I choose a pickup date?

Yes, subject to operational availability. The pickup date is confirmed when the shipment is organised.

Does the recipient need to be present at delivery?

In most cases, yes. For wine, it is preferable that the recipient or an authorised person be available at the delivery address.

Some destinations or carriers may require a signature or proof of delivery.

Can the address be changed after shipping?

It is not always possible and depends on the carrier. Changing the address may incur additional fees or delays.

What happens if the recipient is absent?

Depending on the carrier and country, a redelivery attempt, hold-for-pickup, or return may be arranged. Conditions vary by service.

Can you deliver to a temporary address?

Yes, but the address must be complete and accessible and a local contact must be available. This is particularly important for hotels, yachts, holiday homes, or events.

Can you arrange hand-delivery?

Yes, for certain sensitive or high-end shipments. Bespoke hand-delivery can be studied as part of a premium or concierge service.

Packaging

How should wine be packaged?

Wine must be packaged in a container suitable for bottle transport (a Vastorg-supplied box or a carrier-certified box). The goal is to prevent movement, protect the bottles from impacts, and limit breakage risk.

Can I use a standard winery presentation box?

No. Presentation boxes and standard winery cartons are not designed to withstand the stresses of international transport.

Vastorg can recommend or supply suitable packaging based on the shipment.

Can wooden cases be shipped as-is?

No. A wooden case protects presentation but is not sufficient as transport packaging. Additional protection is required.

Who supplies the packaging?

Packaging can be supplied by Vastorg. If not, the packaging chosen by the shipper must be validated by Vastorg before departure.

Is a "Fragile" label enough?

No. A "Fragile" label may help but never replaces suitable packaging. The parcel must withstand normal transport handling.

Can gift boxes be shipped?

Yes, but presentation packaging must not be treated as sufficient logistical protection.

Documents and Formalities

What documents are needed to ship wine?

The required documents depend on the destination, the type of shipment, and the recipient's status. They may include a commercial or pro forma invoice, a packing list, product information, an export declaration, an excise document, or other supporting documents.

What information do I need to provide?

You will typically need to provide the complete sender and recipient addresses, number of bottles, bottle size, alcohol content, country of origin, declared value, product description, and shipment purpose.

What is a pro forma invoice?

A pro forma invoice is a document used to declare the value and nature of goods, particularly when there is no standard commercial sale. It can be used for certain samples, gifts, or shipments without a direct commercial transaction.

What is a commercial invoice?

The commercial invoice accompanies a sale. It specifies the seller, buyer, goods, quantities, value, currency, origin, and terms of sale.

What is a packing list?

The packing list details the shipment contents: number of packages, weight, dimensions, number of bottles, formats, and any references.

What is a customs code?

The customs code identifies the nature of the product for customs formalities. For wine, the classification depends on the type of product, the packaging, and other characteristics.

What is an EORI number?

EORI is a customs identifier used by economic operators for dealings with European Union customs authorities.

Is the EORI number mandatory?

It is typically required for customs operations carried out by a business in the European Union. Vastorg can indicate whether the number is required for your shipment.

Does Vastorg prepare customs documents?

Yes. Vastorg can prepare or coordinate the necessary documents depending on the destination, the transport regime, and the information you provide.

Who is responsible for the declared information?

The information must be accurate and consistent. The client must provide correct data about the goods, their value, origin, and the recipient. Vastorg relies on this information to prepare the shipment.

Customs, Taxes and Incoterms

Are there customs duties on wine?

It depends on the destination country, the wine's origin, applicable trade agreements, the declared value, and the product type.

Will the recipient have to pay fees on arrival?

It depends on the arrangement. If duties and taxes are charged to the recipient, they may be collected on arrival. If duties are prepaid by the shipper, those fees can be settled upfront where possible.

What is DAP?

DAP stands for "Delivered At Place". Under DAP, goods are delivered to the agreed address, but import duties, taxes, and fees may remain the recipient's responsibility.

What is DDP?

DDP stands for "Delivered Duty Paid". Under DDP, the shipper takes on the import duties and taxes, where that arrangement is possible.

Which incoterm should I choose for a gift?

For a gift, it is often preferable to avoid leaving fees for the recipient to pay on arrival. When the country and the carrier allow, a prepaid duties-and-taxes arrangement is more comfortable.

Can I ship tax-free?

For sales outside the European Union, some operations can be invoiced without French VAT, subject to the applicable conditions and the availability of export evidence.

Does Vastorg provide export evidence?

Vastorg can provide the documents available for the shipment and for the export movement, depending on the type of operation and the formalities completed.

What happens if customs information is incorrect?

Incorrect information can lead to delays, holds, additional fees, a document correction, or, in some cases, a return of the goods.

Can I under-declare the value to reduce taxes?

No. The declared value must be accurate and consistent. Under-declaration can create customs, tax, and insurance issues.

Excise Duties, DAE, GAMMA2 and Wine Taxation

Is wine subject to excise duties?

Yes. Wine is among the alcoholic beverages subject to excise duties. The applicable rules vary by country, product status, and movement regime.

What is a DAE?

The DAE — Document Administratif Électronique — accompanies certain movements of excise-liable goods, particularly when they circulate under a suspensive regime. It ensures fiscal traceability of the movement.

When is a DAE required?

A DAE may be required when wine moves under a suspension of excise duties, particularly between authorised professionals or as part of certain export movements.

What is GAMMA2?

GAMMA2 is the system used in France to manage certain movements of excise-liable goods. It allows the creation and tracking of electronic documents related to excise.

What is EMCS?

EMCS is the European system for tracking the movement of excise-liable goods. It enables tracking of the relevant goods when they move under certain fiscal regimes.

What is the CRD?

The CRD — Capsule Représentative de Droits — is a capsule historically used in France to attest that consumption duties have been paid. Its role depends on the context of sale, circulation, and destination.

What is the DSA?

The DSA — document simplifié d'accompagnement — can apply to certain movements of excise-liable goods when duties have already been paid. Its use depends on the applicable regime.

Can Vastorg handle excise duties?

Yes. Vastorg has partnered with a specialised tax representative to handle excise duties.

Why are excise duties important for wine shipments?

Excise duties affect the movement regime, required documents, fiscal liability, and shipment compliance. An error can lead to delays or administrative issues.

Transport Modes and Lead Times

Which transport modes are available?

Depending on the destination and volume, Vastorg can arrange road, sea, air, express, or bespoke transport.

When should I choose road transport?

Road transport is often suited to shipments within France, Europe, or to certain nearby destinations. It works for parcels, pallets, and regular flows.

When should I choose air transport?

Air is suited to urgent shipments, high-value bottles, important samples, or distant destinations requiring a short lead time.

When should I choose sea transport?

Sea is suited to larger volumes, pallets, groupage, and containers. It is often used for B2B flows and long-distance exports.

What is groupage?

Groupage consolidates several shipments into the same transport. It can help optimise costs for volumes that do not require a dedicated truck or container.

What is a full container?

A full container is dedicated to a single shipment or a single client. It is suited to large volumes and structured flows.

What are the delivery lead times?

Lead times vary by destination, transport mode, customs formalities, time of year, and local conditions. Vastorg provides an estimated lead time before shipping.

Are lead times guaranteed?

Lead times can be estimated but depend on many factors: customs, carrier, weather, recipient availability, controls, public holidays, or exceptional events.

Can I ship just before a weekend?

It depends on the service chosen. For sensitive or high-value wines, it may be preferable to avoid departures that leave the shipment in transit over a weekend or public holiday.

Temperature and Wine Protection

Does wine always need temperature-controlled transport?

Not always. It depends on the value of the wine, its sensitivity, the destination, the season, the transport duration, and the acceptable risk level.

When should temperature-controlled transport be recommended?

Temperature-controlled transport is recommended for grands crus, old vintages, sensitive wines, long distances, hot destinations, or summer shipments.

Can wine be damaged by heat?

Yes. Prolonged exposure to high temperatures can significantly affect wine quality.

Can cold weather be an issue?

Yes. Very low temperatures or sudden variations can also present a risk.

Can Vastorg postpone a shipment due to adverse weather?

Depending on the shipment type and the forecast, Vastorg can recommend postponing a shipment to limit temperature-related risk.

Insurance and Declared Value

Are shipments insured?

Vastorg always offers ad valorem coverage. The decision to insure or not rests with the client.

What is ad valorem insurance?

Ad valorem insurance covers goods based on their declared value, within the limits and conditions set out in the contract.

Should high-value bottles be insured?

Yes — it is strongly recommended.

What happens in case of loss?

A carrier investigation is usually opened. If the shipment is insured, compensation depends on the coverage terms, the declared value, and the supporting documents provided.

Which documents are needed for a claim?

Documents may include the invoice, proof of value, photos of the parcel, photos of the damage, the shipping label, the delivery confirmation, and a description of the incident.

Does insurance always cover the full value?

No. Coverage depends on the subscribed terms, exclusions, declared value, and available supporting documents. Check the conditions before shipping.

Tracking and Client Area

How do I track a shipment?

From pickup onward, the shipment can be tracked via the client area.

Is tracking real-time?

Tracking depends on the information transmitted by carriers and partners. It is updated at the key transport milestones.

Can I get proof of delivery?

Yes, when available. Proof of delivery may take the form of a signature, a delivery status, or a confirmation transmitted by the carrier.

Can I view my invoices?

Yes.

Storage and E-commerce

Can Vastorg store wine?

Depending on need, Vastorg can study a storage solution with its partners. The terms depend on volume, duration, wine value, and storage requirements.

Can Vastorg integrate with an e-commerce flow?

Depending on need, Vastorg can study an arrangement suited to recurring flows or regular orders. The terms depend on volume, destinations, and the systems used.

Wine Tourism and Cellar-Door Purchases

Can Vastorg ship wines bought by tourists?

Yes. Vastorg can arrange the shipment of bottles bought at the cellar door or at the estate to the client's country of residence, where regulation permits.

Can an estate offer Vastorg to its visitors?

Yes. Vastorg can let an estate offer a shipping solution to its visitors so they don't have to carry their bottles themselves.

Can purchases from several estates be consolidated?

Yes, depending on the arrangement. Vastorg can consolidate several purchases before shipping to a single destination.

Gifts and Events

Can I send wine as a gift?

Yes. Vastorg can arrange wine gift shipments, provided the destination allows that type of shipment.

Can Vastorg deliver end-of-year gifts?

Yes. Vastorg can run client-gift operations, premium gift boxes, or multi-address shipments.

Can you deliver wine to a law firm, private bank, or business?

Yes. Vastorg can arrange professional deliveries for client gifts, internal events, receptions, or relationship operations.

Can you organise a delivery on the day of an event?

Yes, subject to feasibility. For a dated event, it is recommended to anticipate the shipment and plan a safety margin.

Can you organise a highly discreet delivery?

Yes. For private clients, wine houses, concierges, and premium events, Vastorg can study a more confidential and bespoke arrangement.

United States

What are the constraints to ship wine to the United States?

The United States applies specific rules for alcohol imports. It is necessary to work with a licensed importer and to comply with federal and local formalities.

Are the rules the same in every US state?

No. Rules vary by state. A shipment that is possible in one state may be limited or impossible in another.

Champagne and Sparkling Wines

Can champagne be shipped?

Yes. Champagne can be shipped to many destinations, subject to the rules of the destination country.

Does champagne require specific documents?

Depending on the destination, specific documents may be required. Shipments outside the European Union may require particular attention to origin, appellation, commercial documents, and customs formalities.

Are sparkling bottles more fragile?

They may require particular attention due to their internal pressure and commercial value. Packaging and transport choice must be adapted.

Returns, Holds and Incidents

What happens if the parcel is held in customs?

A hold may be due to a missing document, inconsistent information, a tax to settle, a local restriction, or an inspection. Vastorg steps in to identify the cause and coordinate next steps with the relevant partners.

What happens if the country refuses the import?

Depending on the case, goods may be returned, held, destroyed, or subjected to additional procedures. Associated fees depend on the situation and local rules.

Can wine be returned to France?

Yes, in some cases. A return involves specific formalities and must be organised carefully, particularly if the goods have already been declared on export or import.

What if the recipient refuses the parcel?

Inform Vastorg quickly. Depending on the destination and carrier, several options can be studied: redelivery, return, temporary storage, or a specific instruction.

What should I do if a bottle arrives broken?

The recipient must photograph the parcel, keep the packaging, and report the incident immediately. These elements are essential to open a claim.

What should I do if the parcel is late?

Vastorg can check the shipment status with the carrier or local partner. Delays can be linked to transport, customs, weather, an incomplete address, or the recipient's absence.

Responsibilities and Limits

Does Vastorg guarantee there will be no customs hold?

No. No forwarder can fully guarantee the absence of inspections or holds. What Vastorg does is prepare the documents and transport setup to reduce risk and facilitate processing.

Does Vastorg guarantee delivery times?

Lead times are estimates unless a specific commitment is confirmed in writing. They may be affected by customs inspections, weather, public holidays, local restrictions, or exceptional events.

Can Vastorg refuse a shipment?

Yes. Vastorg may refuse or postpone a shipment if the destination, product, packaging, documents, or transport conditions present an unmanaged risk.

Who is responsible for product compliance?

The client remains responsible for the information provided about the goods. Vastorg can support the logistical and documentary preparation, but the underlying information must be accurate.

Wine Industry Professionals

Can Vastorg handle recurring flows?

Yes. Vastorg can set up a dedicated arrangement for estates, négociants, importers, or distributors with recurring shipments.

Can I have a dedicated point of contact?

Yes. For professional flows, the client has a dedicated point of contact.

Can Vastorg help an estate that is starting to export?

Yes. Vastorg can help structure the first shipments: documents, transport, customs, excise, incoterm choice, and verification of destination constraints.

Can Vastorg deliver to trade fairs?

Yes. Vastorg can arrange the shipment of samples, bottles, or materials to trade fairs, competitions, tastings, or professional events.

Can Vastorg ship commercial samples?

Yes. Samples must be declared correctly, even when they are not intended for sale. The value, purpose, and documents must be consistent.

Private Clients and Personal Cellars

Can Vastorg move a private cellar?

Yes. Vastorg can study the complete or partial transfer of a private cellar, within France or internationally.

How do I prepare a cellar for transport?

You should inventory the bottles, identify high-value items, specify the pickup and delivery locations, check access constraints, and choose the appropriate level of protection.

Can old vintages be transported?

Yes, with particular care. Old vintages can be more sensitive to vibration, temperature variations, and handling.

Can an entire cellar be insured?

Insurance can be studied depending on the declared value, available supporting documents, and transport conditions.

Can I ship wine as part of an international move?

Yes, subject to regulatory feasibility. Rules differ by country and depending on whether the wine is treated as a personal effect, gift, or commercial good.

Payment and Invoicing

What payment methods are accepted?

Payment can be made by bank card or bank transfer.

Can I get an invoice?

Yes. Vastorg always provides an invoice for the services delivered.

Can I rebill transport to my end client?

Yes, if that fits your commercial setup. Billing terms are between the seller and their client.

Practical Questions Before Shipping

What information do I need to get started?

At minimum: pickup address, delivery address, number of bottles, formats, value, wine type, alcohol content, origin, recipient status, and desired lead time.

Can I ship without knowing all the required documents?

It is preferable to verify documents before departure. Vastorg can help identify missing information.

Can I ship if the recipient has no import licence?

It depends on the country and the type of shipment. For some destinations, a licence or authorised importer may be indispensable.

What if I don't know the exact value of the bottles?

You should set a consistent declared value based on an invoice, estimate, or reasonable commercial value. This value matters for customs and insurance.

Can I ship wine without an invoice?

In some non-commercial cases, a pro forma invoice can be used. The required documents depend on the shipment purpose and the destination country.

Can I mix several references in a single shipment?

Yes, but each reference must be properly described when the documents require it: appellation, wine type, quantity, format, alcohol content, and value.

Can I ship wine alongside other goods?

It depends on the products, the carrier, and the destination. It is preferable to separate or clearly declare goods when the applicable regimes differ.